Delivery

The Stone & Chrome website has a built in function that calculates the cost of postage based on each items' weight.

Almost 85% of the products on our web site can be ready for dispatch within 24-48 hours of order from our warehouse due to our daily supply chains with our suppliers. This results in most orders being delivered within 3-4 working days from date of order. We can in some instances speed this delivery up, please phone for more details.

In most cases where small, low weight goods are ordered, they will be sent by UK Mail, Parcel Force or DHL on their standard 48 hour service. In some cases we can upgrade this service to 24 Hour delivery if the situation dictates and you need a speedy resolve. Tracking numbers are provided with this service to enable you to track the status of your delivery.

With more fragile goods i.e. basins, pedestals etc, we use a company called APC Overnight who specialise in fragile and fast delivery. Upmost care is taken with parcels sent by this method to ensure their safety. This particular service is a 24 Hour Service.

And finally when heavy goods or large items are ordered i.e. Baths, Shower Enclosures , natural stone etc, they will be sent by a Dedicated Palette Courier (packed and wrapped securely on a palette) to ensure their safety. We use a company called Pallet line for this service. All pallet deliveries are booked in with you to ensure signatures can be received with the delivery. This is usually carried out by our courier company, generally on the day of collection from our warehouse, Expect Distribution will call and book in a suitable AM or PM time on the day organised with you. We can be flexible with this service, and should you need a palette delivery to be made week(s) in advance we can warehouse your order until you are ready for it.

The web site has a built in function which calculates the delivery charge based upon item weight. For orders weighing under 30Kg, they will more often than not be sent by the Standard Courier, but orders over 30Kg are charged on a sliding scale and sent by a dedicated courier. See below for a breakdown:

• Standard Courier (DHL or Parcel Force) - £8.00
• APC Overnight - £8.00 to £20.00
• Palette Delivery - £50.00 to £100.00

In some instants we may be out of stock of certain items, and will have to order your goods into stock. This will add to the delivery time, however, you will be notified immediately on receipt of order to your estimated delivery date.

If you have any further questions regarding our delivery policy please contact us.